FAQs

Where do I park?

The Edgewood Shopping Center has a huge well lit parking lot. Park anywhere for FREE! But don’t let us catch you in a princess parking spot, this is a fitness facility and we expect you to park far away to get those extra steps in!

Can I take a tour?

Yes, please do! Come during the open front desk hours or contact us to set up a time that works for you.

How do I reserve my spot in a class?

It’s simple! Register in mindbody, log in and sign up! Just click on the upper left hand corner link.

What if I need to cancel a class reservation?

Log in to the MindBody app & cancel up to one hour prior to the class start time. There is a $5 late cancel fee an a $10 no-show fee, but don't worry if you are using a 10 class pack, we won't take your class away, you will still be able to use it in the future.

Are there lockers?

Yes, we have lockers in our locker room outside the bathrooms, you will need to bring your own lock. Otherwise there are cubbies to set your belongings in the group fitness room. Hustle & Muscle Fitness is not responsible for stolen items, so bring that lock! Although we are a community based space, so we don’t expect anyone to steal, our attorney made us say that sentence prior.

What if I am running late?

We like to run our classes on time, so we allow people to enter the classes 5 mins late, beyond that it becomes a distraction and disruption to the class so you will have to late cancel.

Is this a fragrance free space?

We ask that you do not wear or bring perfumes or heavily scented products into Hustle & Muscle as we want to try and accommodate our scent sensitive clients as much as we can. We do use natural essential oil scented products but cannot claim to be a 100% fragrance free space, we do our best for sure!

I have never used a personal trainer before, tell me how it works!

You can email or talk with our owner, Bethany Robinson (info@hmfiteugene.com) or view our trainers' profiles and contact the individual you are interested directly. Visit our staff page for bios and contact information. The personal trainer will contact you to set up your first appointment. We have a really nice mini office with privacy so you can meet the trainer and discuss your goals and talk about a plan. Our trainers do offer nutritional guidance and can write you at home workout programs.

What are some amenities?

Cold filtered water! Bring your water bottle or purchase one of the adorable Hustle & Muscle fifty fifty stainless steel water bottle flasks. We have 2 private bathrooms and 2 private showers and each of these areas can be used for a private changing room. If you want to take a shower, bring your towel! We have lovely shower products for you to use. Our lobby has a few tables and chairs for you to grab a coffee from our neighbors at Stocks, Lox and Bagels and catch up with your friends. Our space is designed to bring nature inside, from the living wall to the murals, you will want to hang out all day!

I am going on vacation and have a autopay unlimited class subscription, can I put it on hold?

If you are out of town for 2 weeks or more, you must notify us before you leave, and we can put it on hold.

For autopay, when will I be charged?

On the date your purchses your package and the charge will show up as Hustle and Muscle Fitness. IE: You purchase the autopay on the 5th of the month, then every month thereafter on the 5th you will be charged.

How do I submit feedback, or I have a general issue, how do I communicate this?

The sooner the better, please send an email to our owner: info@hmfiteugene.com

Do you have child care?

No, not at this time.

Can my child come with me and take a class?

No, not at this time, all participants must be 18 or older.